Refund policy
Last updated: 2 November, 2026
Return and refund policy
Returns
Return eligibility depends on where your order was delivered and the items in your order.
Where returns are accepted, art prints must be returned in their original condition. Please use the original packaging if you can, and send them with a tracked courier. We can’t be responsible for returns lost or damaged on the way back to us.
Orders delivered to Australia
Unless applicable law requires a different timeframe, you may request a return within 30 days after your art print is delivered by providing your order number and proof of purchase. Return postage is paid by you. You can request cancellation or removal of items from your order for 1 hour after the order is placed.
Orders delivered to all other locations
Contact us to ask about return options and how to start a return.
How to start a return
Email your order number to support@thegoodposterco.com and let us know you’d like to return your art print. We’ll reply with our return address and how to send it back. Art prints sent back without first requesting a return will not be accepted.
Exchanges and store credit
Return your art print within 30 days, in its original condition, for a refund, exchange or store credit. Just email us first and we’ll take it from there.
Clearance art prints and gift cards
Clearance art prints can’t be refunded for a change of mind, but you can return them for an exchange (an art print of equal or greater value) or store credit. Gift cards can’t be returned. Your rights for faulty or damaged items always apply.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. If your order arrives damaged, we’ll replace it at no cost to you. If we can’t replace it, we’ll give you a full refund of the purchase price. Email us a photo of the damage with your order number.
Refunds
We refund the purchase price of art prints returned in their original condition. Original shipping costs aren’t refunded. We process your refund the day your art print arrives back with us, and it can take up to 8 business days to show in your account. If it still hasn’t shown after 8 business days, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, please contact us at support@thegoodposterco.com.